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How safe is your hotel?

Posted by Hotel Executive on January 26, 2010 at 9:01 PM Comments comments (0)

Far too often as Hotelier Professionals, we think that providing safe and secure hotel for the enjoyment of our guests is simply ensuring that outside hotel perimeters are fully monitored and that access into the building is controlled. We all used to think that the main threats are from outside perimeters.

Indeed, it is true that outside threats exist and they must be prevented, however safety and security inside perimeters - within the building far more important because they influenc...

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Delivering Great Customer Service

Posted by Hotel Training on January 29, 2009 at 1:58 AM Comments comments (0)

Delivering Great Customer Service

Author: Darren Bourke

Have a clear understanding. First things first. Make sure you and your customers have a very clear understanding of what you will deliver. This is not the area to gloss over, mention quickly or avoid. Slow down and define the exact service or product that you'll deliver. After you think...

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i-Heartfelt Services

Posted by Hotel Training on December 23, 2008 at 11:20 AM Comments comments (0)

LinkShare  Referral  Prg

Has service rendered to your customers touch profoundly in the heart of your cust...

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Pengalaman: Nilai Tambah yang Terabaikan

Posted by Hotel Training on November 4, 2008 at 1:36 AM Comments comments (0)