Hotelier - Hotel Training Forum

I am a professional hotelier with over 12thyears experience in hotel industry.

My valuable experience has been gained in a demanding andchallenging work environment where I have developed the followingqualities: 

¨       CustomerRelations:  Investigation & resolveFood & Beverage quality and service problems considering guests as toppriority and ensuring customer satisfaction to the fullest, thus ensuringrepeat business.

¨       ManagementSupervising duty rosters, job & responsibility allocation, staff training,intra-departmental relationships and liaison.

¨       Feedbackto Management by the means of various reports generated on, daily sales reportsand their update, log book and also ensuring the proper cost control planning.

¨       Managingcatering schedules and implementing sales promotional strategies to increasethe sales volume and achieving maximum customer satisfaction. Also ensuringsmooth functioning of day to day operations by proper allocation & usage ofresources.

¨       High energy level and team spritin the employees.

¨       Involvedin introducing new concepts in environment friendly hotels & resorts andintegrating them with the local community. This was done by involving the localcommunity in the hotel operations by giving them the know how as well as financeto get involved into producing the raw materials required in the day to dayrunning of the hotel/ resort. This gave the entire community an opportunity tobetter their lifestyle as well as to give them an alternate source ofemployment / livelihood in the view of the changing times.