I. HOUSEKEEPING TERMINOLOGY
Abbreviation for Housekeeping Department
Two or more rooms grouped side by side and sharing a common entrance door
Two adjoining rooms accessible to one another by a connecting door between them.
A guest room bed at PH room that can accommodates two (2) persons and larger than queen bed.
A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.
A guest room bed at master room suites that can accommodate one (1) persons and larger than single bed.
A guest room bed intended for only one person. Indicates a single (1) bed.
A type of bed that bigger than a single but smaller than a queen bed.
A type of bed that can be easily transport to the guest room as guest .Intended for only one person.
A baby bed.
Daily, weekly, monthly forecast of number of room to be occupied or how many Guests we are expecting to have at a given date. Forecasts come from reservations office.
BOOKED TO CAPACITY
Refers to a situation when the hotel has accepted the maximum number of reservations.
List of guest names in details.
Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.
Abbreviation for Very Important Person who has been designed by Management for receiving special service.
A guest who does not arrive when accommodation is reserved.
A room that is being held for a certain guest on a certain day.
Refers to a room that is complimentary
When a guest moves from one room to another room.
ROOM STATUS REPORT
Report completed to indicate the status of each room, whether vacant, occupied or out of order.
To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals.
CHECK – OUT TIME
Time designated by the hotel for guest to vacate the rooms at the end of stay.
The day when a room is expected to be vacated.
FRONT OF THE HOUSE
Entire public area.
BACK OF THE HOUSE
All areas not accessible to guests.
Word used to describe the removal of stains from a limited surface.
Indicates through cleaning of guest room and bath, done on a periodic basis.
A service or item requested by guest.
Indicates the number of guest room occupied in the hotel.
Guest room allocated and used by Management or company personnel.
A security system requiring each staff to account for all keys during working hours.
Central area of the Housekeeping Department from which all uniform supplies and linen is issued.
ONE-FOR- ONE EXCHANGE
A system whereby a dirty uniform is exchanged for a clean set one-on one basis.
A record, being kept and maintained by each Floor Supervisor, in which all calls, requests, and other important information are recorded.
II. ROOM STATUS TERMINOLOGY
A guest room in which a guest or the guest’s belongings are present.
A guest room that is ready to be sold to a new guest.
O.O.O. (Out Of Order)
A guest room that is not saleable.
M./U ( Make-up Room)
An occupied guest room which needs to be cleaned, including beds to be made.
T.D.S. (Turndown Service)
An evening service performed by a Room boy.
D.N.D. (Do Not Disturb)
The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant must check if the door is double-locked.
R.S. (Refused Service)
Refers to a guest room that is occupied but not slept in.
A guest room where guest has departed and room is for cleaning.