iFront Office Materials

Hotelier Front Office Skills Training Materials

Front Office Department is the “Nerve Center” of the organisation to a Hotel & Restaurant. It is the main source for almost every guest services start and end. All functions, activities and areas of Front Office are geared to support guest's interactions and encounters resulting in engaging or disengaging them. This is where guests register, request information or services, resolve complaints, settle their accounts, and check out.

Normally, Front Office Department comprises of several sections with different but closely related function namely; Reception, Guest Relations & Bell Desk. In general, all of these sections are located at the lobby area.

The efficiency of Front Office operations depends on the design and layout of the counter which should provide Front Office hotelier professionals with easy access to the equipment, forms and supplies necessary for assigned tasks as well as personnel competency and professionalism in the entire Front Office duties and responsibilities being the “Nerve Center” of the organization.

Reshape your hotel competency level by continuously develop and upgrade your competitive edges within the Front Office operation with Hotelier - Hotel Training Forum latest manuals in various scenes.

Scene 1: Do I Look Pro?

Scene 2: Do These but Not Those!

Scene 3: Show Me Around!

Scene 4: Hello! Pick My Calls

Scene 5: Fax Me!

Scene 6: Wake Me Up!

Scene 7: Show Me Your ID!

Scene 8: Fill Me Up – Registration Procedures

Scene 9: You’ve Got the Key!

Scene 10: How can I be of Service?

Scene 11: Let Me Fix It!

Scene 12: Found Me!