Far too often as Hotelier Professionals, we think that providing safe and secure hotel for the enjoyment of our guests is simply ensuring that outside hotel perimeters are fully monitored and that access into the building is controlled. We all used to think that the main threats are from outside perimeters.

Indeed, it is true that outside threats exist and they must be prevented, however safety and security inside perimeters - within the building far more important because they influenc...

Delivering Great Customer Service

Author: Darren Bourke

Have a clear understanding. First things first. Make sure you and your customers have a very clear understanding of what you will deliver. This is not the area to gloss over, mention quickly or avoid. Slow down and define the exact service or product that you'll deliver. After you think...

Has service rendered to your customers touch profoundly in the heart of your cust...