Hotelier Forum
Forum Home > Human Resources > Objective Employee Performance Evaluation Improve Commitment and Performances | ||
---|---|---|
Site Owner Posts: 62 |
A Case Study:
"Just recently, two employees of a reputable company were found threating a customer inapropriately causing them to file a complaint against company's services."
After through a series of internal investigation, the management came up with the decission to move those two employees to a department which have no direct contact with customers - obviously a job which is far away from the career that they have built to this stage. Shocked with the final decission and offer from the management, they both decided to resign from the company.
Learning Points and Discussion
| |
-- CEO Nurturing & Developing with iPassion & iCare
| ||
Site Owner Posts: 62 |
Is there any HR Manager that would like to give some feedback on above???
Let's discuss it...
Cheers mcP | |
| ||
Member Posts: 1 |
There's 3 main task that HR executive should do : 1. for employee giving them a warning letter ..punishment and arrange a counselling 2. Continous improvement by regular coach maybe did not worked properly..That's QC in every process regularly 3. Customer engagement & relationship that should implemented in Standart operational Procedure for every level management not just for marketing/PR people | |
| ||
You must login to post.