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Forum Home > Human Resources > Objective Employee Performance Evaluation Improve Commitment and Performances

Hotel Executive
Site Owner
Posts: 62

A Case Study:

 

"Just recently, two employees of a reputable company were found threating a customer inapropriately causing them to file a complaint against company's services."

 

After through a series of internal investigation, the management came up with the decission to move those two employees to a department which have no direct contact with customers - obviously a job which is far away from the career that they have built to this stage.

Shocked with the final decission and offer from the management, they both decided to resign from the company.

 

Learning Points and Discussion

  • How objective was the performance evaluation done?

An objective performance evaluation that is consistently done and implemented within an organization helps management in dealing with employee's performance issue.

Few mistakes made by an employee should not demolished the entire performances of more than 3 years of services.

  • How severe was the mistake?

An objective performance evaluation will not simply defending employee's position if the mistake made is classified to be gross misconduct, however with objective performance evaluation helps employee improve their performance by gaining insight instead of feeling simply being punished.

 

 

 

--

CEO

McPrie & Associates

Nurturing & Developing with iPassion & iCare

May 26, 2010 at 12:07 AM Flag Quote & Reply

Hotel Executive
Site Owner
Posts: 62

Is there any HR Manager that would like to give some feedback on above???

 

Let's discuss it...

 

Cheers

mcP

June 1, 2010 at 9:46 AM Flag Quote & Reply

Estri Mahani
Member
Posts: 1

There's 3 main task that HR executive should do :

1. for employee giving them a warning letter ..punishment and arrange a counselling

2. Continous improvement by regular coach maybe did not worked properly..That's QC in every process regularly

3. Customer engagement & relationship that should implemented in Standart operational Procedure for every level management not just for marketing/PR people

June 11, 2010 at 8:32 PM Flag Quote & Reply

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