Hotel Executive Training Program

HK

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Abbreviation for Housekeeping Department

ADJOINING ROOMS

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Two or more rooms grouped side by side and sharing a common entrance door

CONNECTING DOORS

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Two adjoining rooms accessible to one another by a connecting door between them.

KING BED

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A guest room bed at PH room that can accommodates two (2) persons and larger than queen bed.

TWIN BED

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A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.

QUEEN BED

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A guest room bed at master room suites that can accommodate one (1) persons and larger than single bed.

SINGLE

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A guest room bed intended for only one person. Indicates a single (1) bed.

DOUBLE BED

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A type of bed that bigger than a single but smaller than a queen bed.

EXTRA BED

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A type of bed that can be easily transport to the guest room as guest .Intended for only one person.

COT/ CRIB

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A baby bed.

FORECAST

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Daily, weekly, monthly forecast of number of room to be occupied or how many Guests we are expecting to have at a given date. Forecasts come from reservations office.

BOOKED TO CAPACITY

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Refers to a situation when the hotel has accepted the maximum number of reservations.

MANIFEST

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List of guest names in details.

C.I.P.

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Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.

V.I.P.

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Abbreviation for Very Important Person who has been  designed by Management for receiving special service.

NO-SHOW GUEST

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A guest who does not arrive when accommodation is reserved.

BLOCKED

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A room that is being held for a certain guest on a certain day.

COMP

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Refers to a room that is complimentary

ROOM CHANGE

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When a guest moves from one room to another room.

ROOM STATUS REPORT

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Report completed to indicate the status of each room, whether vacant, occupied or out of order.

UPDATING

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To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals.

CHECK – OUT TIME

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Time designated by the hotel for guest to vacate the rooms at the end of stay.

DUE OUT

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The day when a room is expected to be vacated.

STAY OVER

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An occupied room that will not check out at the end of stay.

FRONT OF THE HOUSE

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Entire public area.

BACK OF THE HOUSE

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All areas not accessible to guests.

SPOTTING

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Word used to describe the removal of stains from a limited surface.

GENERAL CLEANING

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Indicates through cleaning of guest room and bath, done on a periodic basis.

GUEST REQUEST

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A service or item requested by guest.

OCCUPIED TONIGHT

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Indicates the number of guest room occupied in the hotel.

HOUSE-USE       

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Guest room allocated and used by Management or company personnel.

KEY CONTROL

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A security system requiring each staff to account for all keys during working hours.

LINEN ROOM

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Central area of the Housekeeping Department from which all uniform supplies and linen is issued.

ONE-FOR- ONE EXCHANGE

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A system whereby a dirty uniform is exchanged for a clean set one-on one basis.

SHELTER CABINET

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Located on each floor and contains linen necessary to service the guest room.

LOGBOOK

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A record, being kept and maintained by each Floor Supervisor, in which all calls, requests, and other important information are recorded.

OCC (Occupied)

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A guest room in which a guest or the guest’s belongings are present.

VAC (Vacant)

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A guest room that is ready to be sold to a new guest.

O.O.O. (Out Of Order)

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A guest room that is not saleable.

M./U ( Make-up Room)

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An occupied guest room which needs to be cleaned, including beds to be made.

T.D.S.  (Turndown Service)

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An evening service performed by a Room boy.

D.N.D. (Do Not Disturb)

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Abbreviation indicating that the guest does not want his room to be entered nor does he/she want to be disturbed.

D.L. (Double-locked)

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The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant must check if the door is double-locked.

R.S. (Refused Service)

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Indicates that the guest refuse service.

S.O. (Sleep-Out) 

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Refers to a guest room that is occupied but not slept in.

C/O (Check-out) 

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A guest room where guest has departed and room is for cleaning.