FORECAST | : | Daily, weekly, monthly forecast of number of room to be occupied or how many Guests we are expecting to have at a given date. Forecasts come from reservations office. |
BOOKED TO CAPACITY | : | Refers to a situation when the hotel has accepted the maximum number of reservations. |
MANIFEST | : | List of guest names in details. |
C.I.P. | : | Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business. |
V.I.P. | : | Abbreviation for Very Important Person who has been designed by Management for receiving special service. |
NO-SHOW GUEST | : | A guest who does not arrive when accommodation is reserved. |
BLOCKED | : | A room that is being held for a certain guest on a certain day. |
COMP | : | Refers to a room that is complimentary |
ROOM CHANGE | : | When a guest moves from one room to another room. |
ROOM STATUS REPORT | : | Report completed to indicate the status of each room, whether vacant, occupied or out of order. |
UPDATING | : | To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals. |
CHECK – OUT TIME | : | Time designated by the hotel for guest to vacate the rooms at the end of stay. |
DUE OUT | : | The day when a room is expected to be vacated. |
STAY OVER | : | An occupied room that will not check out at the end of stay. |
FRONT OF THE HOUSE | : | Entire public area. |
BACK OF THE HOUSE | : | All areas not accessible to guests. |
SPOTTING | : | Word used to describe the removal of stains from a limited surface. |
GENERAL CLEANING | : | Indicates through cleaning of guest room and bath, done on a periodic basis. |
GUEST REQUEST | : | A service or item requested by guest. |